Mobile App · Technical service and maintenance
Field Mobile App for Technical Service Teams
A field service app that records work orders, customer signatures, photos and spare parts usage, even offline.
The problem we faced
Service technicians wrote job details on paper and entered them into the system when they returned to the office. This led to delayed invoicing and lost information.
SolutionThe approach we developed
We developed a cross-platform app for iOS and Android. Technicians receive the work order, see the route and customer details, add photos and signatures, and record parts used. Without internet, data is stored on the device and synced with headquarters once connected.
Results
Measured gains
Process
How did the project progress?
- 01
Field observation
The workflow was observed with technicians.
- 02
Prototype
A clickable prototype was tested.
- 03
Development
The app and headquarters integration were built.
- 04
Rollout
It started with a pilot team and was rolled out to the whole team.
Images
Snapshots from the project
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About this project
What problem did this project solve?
Service technicians wrote job details on paper and entered them into the system when they returned to the office. This led to delayed invoicing and lost information. A field service app that records work orders, customer signatures, photos and spare parts usage, even offline.
Which technologies and methods were used in the project?
The project used technologies and methods such as Cross-platform mobile, Offline data, Push notifications, REST API, Map service. The technology choice was based on the project's requirements and the existing systems.
How long did the project take and what were the results?
The project took about 4 months. Key results: Invoicing delay: −%50; Paper forms: Zero; Jobs completed per day (example): +%30. Results are measured by comparing indicators before and after the project.
Should I choose native or cross-platform?
If there's no heavy need for hardware features, cross-platform is fast and economical. We present both options with their rationale based on your needs.
Do you upload the app to the stores?
Yes. We support store account and release processes.
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